VTS Automotive Ltd

Terms & Conditions

Last updated: 8 September 2026

1. Booking deposits and refunds

Booking deposits secure an appointment and allow us to allocate fitting time, prepare parts and, where applicable, obtain and mix vehicle paint. Once these costs or work have been incurred, the deposit is non-refundable to the extent of VTS Automotive's reasonable losses.

Except where a refund is required by law, VTS Automotive does not provide refunds where the service can be completed at a replacement appointment. If an appointment cannot proceed, our usual remedy is to offer another suitable appointment.

If a customer refuses fitting or prevents the agreed work from being carried out after a fitter has attended, the deposit will be retained and applied towards paint and preparation costs, travel, attendance and fitting time reserved. If our reasonable losses are lower than the deposit, any balance due will be returned.

2. Colour matching

Paint colour is prepared using the vehicle registration, manufacturer paint information and the details supplied by the customer. Vehicle paint can fade, weather or vary following age, previous repair, polishing or environmental exposure. For that reason, an exact colour match cannot be guaranteed.

A reasonable colour variation caused by the age or condition of the vehicle's existing paint is not, by itself, a defect in the service or grounds for a refund. Where reasonably possible, VTS Automotive may offer an adjustment or a replacement appointment to review the finish.

3. Customer responsibilities

The customer must provide accurate vehicle details, a safe and suitable place to work, access to the vehicle at the agreed time and permission for the installation to proceed.

4. Statutory rights

Nothing in these terms excludes or restricts any rights or remedies that cannot legally be excluded, including rights under the Consumer Rights Act 2015.

5. Business details

VTS Automotive Ltd, 24–26 Regent Place, Birmingham, B1 3NJ. Company number 17303998.