Who We Are
Vehicle Technology Specialists (trading as VTS) is a mobile vehicle technology fitting business based in Birmingham, England. Registered address: Office 1, Izabella House, 24-26 Regent Place, Birmingham, B1 3NJ. Contact: vtsautomotive.uk@gmail.com or 0121 798 0033.
We are the data controller for any personal information you provide to us via this website or when booking our services.
What Data We Collect
When you use our website or book a fitting, we may collect:
- Your name
- Your contact telephone number
- Your email address
- Your address or postcode (for booking and coverage purposes)
- Your vehicle registration number (to look up paint codes and vehicle details)
- Payment information (handled securely by our payment processor — we never see or store card details)
- Website analytics data (pages visited, device type, location at city level) via Google Analytics
How We Use Your Data
We use your personal information to:
- Process and manage your booking
- Contact you regarding your appointment
- Send you a payment link once your fitting is complete
- Respond to any queries you send us
- Improve our website and services using anonymised analytics data
We will never sell your data to third parties. We will never send you unsolicited marketing without your consent.
Legal Basis for Processing
We process your data on the following legal bases under UK GDPR:
- Contract performance — processing your booking and delivering your fitting
- Legitimate interests — improving our service and responding to enquiries
- Consent — analytics cookies (you can decline these via the cookie banner)
Third Parties We Share Data With
We use the following third-party services to operate our business:
- GoHighLevel (GHL) — appointment booking and CRM system
- Stripe / Klarna — payment processing (your card details are handled entirely by them)
- Google Analytics — anonymised website traffic analysis
- Google Tag Manager — tag and tracking management
- Mailgun — booking confirmation emails
All third parties are required to handle your data in accordance with applicable data protection law.
How Long We Keep Your Data
We retain booking records for up to 3 years for accounting and warranty purposes. Website analytics data is retained in line with Google Analytics default retention settings. If you would like your data deleted, contact us at vtsautomotive.uk@gmail.com.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Object to or restrict processing of your data
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, contact us at vtsautomotive.uk@gmail.com or call 0121 798 0033.
Cookies
This website uses cookies. We use:
- Strictly necessary cookies — for the website to function correctly
- Analytics cookies (Google Analytics) — to understand how visitors use the site. These are only set if you click Accept on the cookie banner.
You can decline analytics cookies using the cookie banner when you first visit the site, or by adjusting your browser settings at any time.
Changes to This Policy
We may update this privacy policy from time to time. The current version will always be available at vtsautomotive.co.uk/privacy. Last updated July 2026.
Contact Us
For any privacy-related questions: vtsautomotive.uk@gmail.com or 0121 798 0033.